We are looking for an outgoing, confident Visitor Services Assistant who is passionate about delivering excellent customer service and creating memorable visitor experiences.

This is an exciting opportunity to work in a beautiful setting with an ambitious and supportive team, helping to champion the vital work of St Andrews Botanic Garden in Conservation, Research, and Education.

If you thrive in a people-focused, dynamic environment and enjoy engaging with visitors of all ages and backgrounds, we would love to hear from you.

About the Role

As a Visitor Services Assistant, you will play a key role in the daily operations of the Garden’s visitor centre. You’ll be a welcoming presence for guests, ensuring their visit is enjoyable, informative, and inclusive.

You’ll also support events and programmes, helping communicate the Garden’s mission and engaging a wide range of audiences in our work.

Key Responsibilities

• Assist with daily visitor centre operations, including admissions, retail, and event support

• Support the setup and delivery of events and ensure smooth visitor flow

• Maintain clean, safe, and welcoming public areas (indoor and outdoor)

• Provide a proactive, friendly, and inclusive welcome to all visitors

• Handle cash and card transactions using booking and point-of-sale systems

• Support food and beverage service in a fast-paced environment

• Identify opportunities to improve the visitor experience and share best practice with the team

• Follow all Health and Safety policies and procedures

• Support other teams across the Garden as required

• Carry out additional duties as reasonably requested by the Management team

About You

We’re looking for someone who:

• Has excellent communication skills and enjoys engaging with diverse audiences

• Has experience working with and engaging children

• Is confident, adaptable, and comfortable in a customer-facing role

• Can respond positively to changing weather and working conditions

• Is well-organised, proactive, and able to prioritise effectively

• Has experience in a busy customer-facing environment (visitor attraction or hospitality experience desirable)

• Is comfortable handling cash/card payments and using booking/EPOS systems

• Is a strong team player with a flexible and positive approach

What We Offer

• A unique opportunity to work in a beautiful, inspiring environment

• A supportive and motivated team

• A professional development budget

• The chance to contribute to meaningful work in conservation, research, and education

How to Apply

For more information about the role, please visit the St Andrews Botanic Garden website.

To apply or discuss the role further, please contact the Office Manager, Karolina Stepin Smith, at:
📧 jobs@standrewsbotanic.org