Working hours: Monday to Friday, 8:00am–4:30pm . As part of your role, your key responsibilities will include, but are not limited to: Manage and support colleagues on the helpdesk to achieve set daily targets. Proactively monitor KPI and SLA performance within the team so that any issues are identified, challenged and resolved and report back on areas of focus to account and senior support managers. Jeopardy management of reactive tasks, analysis and reporting of daily, weekly, and monthly per…
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