Mackenzie Leather Edinburgh, established in 1990, is located in St. Mary’s Street at the heart of the old town. Our business is dedicated to creating high-quality leather products mostly by hand, using the finest Italian, Spanish, and British leather. Over the years, we have developed a variety of products while staying current with fashion trends. Our close-knit team upholds the tradition with passion and respect, continually inspired by the art of crafting exceptional leather goods.

We’re looking for an enthusiastic, organised, and luxury-trained professional to join our team as a Part-Time Sales & Shop Manager.

Role Description

This is a part-time, on-site role for a Front of House & Administration position in Edinburgh, with potential to become full-time in the near future, depending on performance and other factors. The role includes day-to-day tasks such as greeting and assisting customers, managing customer inquiries, handling transactions, and maintaining store presentation. Administrative tasks include managing inventory, data entry, scheduling, and supporting various operational needs. The candidate will also assist in promoting and upholding the high standards of Mackenzie Leather Edinburgh.

What you’ll do:
• Luxury customer service skills: Deliver an exceptional in-store experience. Greeting and assisting customers, handling inquiries, and managing transactions.
• Administrative skills: Managing inventory, data entry, scheduling, and supporting operational needs.
• Communication skills: Excellent written and verbal communication skills are essential for effective customer interactions.
• Organizational skills: Manage daily shop operations and accounts. Proven ability to manage multiple tasks, prioritize, and maintain a well-presented store environment.
• Use digital tools: Familiarity with basic computer applications and software relevant to retail operations. Advanced knowledge on Word, Excel, Adobe Suite. For Till, DHL and we'll be trained for other computer software we use.
• Contribute to creative marketing: social media, newsletters, blogs.
• Experience in luxury retail or the leather industry is a plus.
• Ability to work independently and as part of a team.
• Carefully package products and prepare orders for worldwide shipping.

Personal qualities in favour to the job position:
• Engaging & Personable. Social & Approachable.
• Professional & Polished.
• Confident Communicator.
• Empathetic Listener.
• Organised & Detailed-Oriented.
• Proactive & Self-Motivated.
• Creative & Adaptable.
• Calm under Pressure.
• Passionate About Craftsmanship: genuinely values quality and heritage, and can share that story with pride.