IT Support Assistant

Location: Kirkcaldy (Head Office) and you will also be required to travel to sites as necessary to resolve issues.

Schedule: Monday to Sunday, 6:00 AM - 10:00 PM depending on the company’s needs, there is Full Time and Part Time availability

Salary: £14 - £16 per hour

Overview:

Are you a tech-savvy problem-solver with a passion for helping others? We are looking for a dedicated Part-Time IT Support Assistant to join our team and ensure our IT infrastructure runs smoothly. If you thrive on troubleshooting and are ready to be an essential part of our daily operations, we want to hear from you!

About Us

Greens Retail are the leading c-store chain in Scotland, having been crowned Independent Retail Chain of the Year at the Grocer Gold Awards 2018 and finalists again in 2019 as well as numerous other awards such as Scottish Local Retailer of the Year.

We continue to grow, build and innovate within existing stores primarily under the 'Greens' fascia across the East Coast of Scotland and are continually expanding into further sites. Find out more info by checking out our website www.Greens.co.uk.

At Greens Retail, our motto is 'redefining convenience retailing' and we differentiate from others by having a mission to create an awesome customer experience, highest store standards and unrivalled local involvement. Whilst we benefit from a strong Head Office support team based in Kirkcaldy, Fife, we take great pride in allowing our teams the autonomy to build their stores as if it was their own business. Benefiting from in-store bakeries, butcheries and many other in-store concessions, we are continually looking to expand our horizons.

Greens Retail are part of the Glenshire Group, a Scottish family-owned conglomerate based in Fife. The Group operates in multiple sectors Retail (Greens Retail), Hospitality, Property, Pizza Hut delivery and Frozen Drinks (Skwishee).

The Role

As our Part-Time IT Support Assistant, you will be the first point of contact for our IT needs, providing crucial technical support across the organization. Your primary focus will be on:

- Remote Troubleshooting: Diagnosing and resolving software and connectivity issues.

- Networking Support: Assisting with router/switch configuration, Wi-Fi/LAN diagnostics, VPN issues, and maintaining network documentation. This also includes the installation and setup of physical networking hardware on site and tidying up existing networking infrastructure.

- CCTV System Support: Monitoring functionality, re-configuring systems, and providing access control support.

- Computer Setup & User Support: Preparing workstations, managing OS updates, antivirus, software installations, and user credentials.

What We Are Looking For

We need someone who is:

- Proactive: You can anticipate issues and take initiative.

- A strong communicator: You can explain technical concepts clearly to non-technical users.

- Detail-oriented: You maintain accurate records and documentation.

- Security-conscious: You understand the importance of data protection and secure practices.

Response Times:

- Critical issues: Acknowledge within 1 hour during working hours.

- Non-critical tickets: Respond within 24 hours.

Key Responsibilities

- Utilize remote access tools (e.g., Splashtop, Teamviewer) for diagnostics and fixes.

- Prepare and maintain user workstations, including hardware and software.

- Monitor and provide basic maintenance for CCTV systems.

- Diagnose and resolve network connectivity issues (Wi-Fi, LAN, VPN).

- Maintain comprehensive documentation for all IT tasks, assets, and incidents.

- Adhere strictly to GDPR and internal data protection policies.

- Escalate unresolved issues or hardware-dependent problems to relevant parties.

Essential Tools & Systems You Will Use

- Remote Access Tools

- Ticketing System (you will help set this up)

- Asset Management Tool

- Password Manager

Ready to Apply?

If you are a dedicated and adaptable IT professional looking for a challenging part-time role, apply today!

Job Type: Part-time

Pay: £14.00-£16.00 per hour

Benefits:

• Additional leave
• Employee discount
• On-site parking